All DuFrane Watches come with an international one-year warranty, starting from the Date of Shipment as noted on your Warranty Card. Since we are not a retail store, but rather we build each piece and ship it directly to you, the Date of Purchase will be noted on each Warranty Card (so keep it!).
What does this mean? If your DuFrane Watch fails due to a manufacturing defect resulting in normal use, we will replace free of charge any defective component appropriately recorded by our technical services team during the warranty period. Simply fill out the short form on the Connect page to start the process.
What isn't covered? Earthquakes or other acts of God, ex-girlfriends keeping them, dismantling the movement just to see if you can reassemble it, smashing the crystal on a rock after getting scared by underwater life while diving... But seriously, accidental damage, scratches, theft and normal wear and tear are not warrantable items. Additionally, this warranty does not cover any damage to the watch case, crystal, watch bracelet / band, bezel, straps, screws, crown/stem, finishes, clasps/buckles, or any other physical damage to the watch. Don't improperly use or mistreat your DuFrane Watch, and it can last for decades.