2 year warranty
Your DuFrane Coverage
All DuFrane Watches come with an international two-year warranty, starting from the Date of Shipment as noted on your Warranty Card. Since you can only buy a DuFrane online, and each piece is built and shipped directly to you, the Date of Shipping will be noted on each Warranty Card (so keep it!).
What does this mean? If your DuFrane Watch fails due to a manufacturing defect resulting in normal use, we will replace free of charge any defective component appropriately recorded by our technical services team during the warranty period. Simply fill out the short form below to start the process.
What isn't covered? Earthquakes or other acts of God, accidental damage, scratches, theft and normal wear and tear and unauthorized opening of the case or adjusting the movement are not warrantable items. Additionally, this warranty does not cover any user damage to the watch case, crystal, watch bracelet / band, bezel, straps, screws, crown/stem, finishes, clasps/buckles, or any other physical damage to the watch. Water infiltration or damage in watch due to failure to secure screw-down crown or exposure of watch to depths exceeding rated water-resistance are also not covered under warranty.
Don't improperly use or mistreat your DuFrane Watch, and it can last for decades.
In terms of shipping fees, Warranty does not cover shipping fees, unless otherwise noted. Please be aware for International orders, customs and fees charged by international countries may be charged and the Customer is responsible for these fees.
Warranty Service Form
Please fill out the short form below for Warranty Service.