Warranty Service Form

If you have a potential warranty issue, or in need of repairs, please complete the form below. If it is determined that you will ship your watch in for service, please follow these shipping instructions: 1) remove any straps/bracelet and send the watch head alone, 2) wrap the watch head in bubble wrap to protect it, 3) package the watch in a hard-sided box ONLY making sure the watch is secure inside the box and doesn’t move around.

It is recommended you insure the package. Shipping fees to DuFrane or return shipping is not included for warranty claims. You will receive an invoice for shipping (usually around $10 for domestic).

2 year warranty

Your DuFrane Coverage

All DuFrane Watches come with an international two-year warranty, starting from the Date of Shipping as noted on your Warranty Card. Since you can only buy a DuFrane directly from me, and each piece is built and shipped to you, the Date of Shipping will be noted on each Warranty Card (so keep it!).

What does this mean? If your DuFrane Watch fails due to a manufacturing defect resulting in normal use, I will replace free of charge any defective component appropriately recorded during the technical evaluation, within the warranty period. Simply fill out the short form above to start the process.

​What isn't covered? Earthquakes or other acts of God, accidental damage, scratches, theft and normal wear and tear and unauthorized opening of the case or adjusting the movement are not warrantable items. Additionally, this warranty does not cover any user damage to the watch case, crystal, watch bracelet / band, bezel, straps, screws, crown/stem, finishes, clasps/buckles, or any other physical damage to the watch. Water infiltration or damage in watch due to failure to secure screw-down crown or exposure of watch to depths exceeding rated water-resistance are also not covered under warranty.

Don't improperly use or mistreat your DuFrane Watch, and it can last for decades.

In terms of shipping fees, Warranty does not cover shipping fees, unless otherwise noted. Please be aware for International orders, customs and fees charged by international countries may be charged and the Customer is responsible for these fees.

Free shipping

Free domestic shipping and flat rate international shipping