Warranty

All DuFrane Watches come with an international one-year warranty, starting from the Date of Shipment as noted on your Warranty Card. Since we are not a retail store, but rather we build each piece and ship it directly to you, the Date of Purchase will be noted on each Warranty Card (so keep it!).

What does this mean? If your DuFrane Watch fails due to a manufacturing defect resulting in normal use, we will replace free of charge any defective component appropriately recorded by our technical services team during the warranty period. Simply fill out the short form on the Connect page to start the process.

​What isn't covered? Earthquakes or other acts of God, accidental damage, scratches, theft and normal wear and tear and unauthorized opening of the case or adjusting the movement are not warrantable items. Additionally, this warranty does not cover any user damage to the watch case, crystal, watch bracelet / band, bezel, straps, screws, crown/stem, finishes, clasps/buckles, or any other physical damage to the watch. Water infiltration or damage in watch due to failure to secure screw-down crown or exposure of watch to depths exceeding rated water-resistance are also not covered under warranty.

Don't improperly use or mistreat your DuFrane Watch, and it can last for decades.

In terms of shipping fees, Warranty does not cover shipping fees, unless otherwise noted. Please be aware for International orders, customs and fees charged by international countries may be charged and the Customer is responsible for these fees.